Other terms and conditions for renting guests: Guests may cancel their Booking until 7 days before the event start time and will receive a full refund (including all Fees) of their Booking Price. Guests may cancel their Booking between 7 days and 24 hours before the event start time and receive a 50% refund (excluding Fees) of their Booking Price. Booking cancellations submitted less than 24 hours before the Event start time are not refundable.

When a host confirms a booking request from a guest, they are agreeing to reserve that space indefinitely and not entertain other requests. Guest cancellations create problems for hosts because as the date draws closer to the start of the booking, the host’s ability to rebook that space becomes increasingly difficult. At the same time, sometimes plans change for our guests and they may need to cancel a confirmed booking.

We have developed a cancellation policy so that it provides some flexibility for guests while still providing security for a host who has reserved their space for the guest.

As long as a cancellation is made at least 48 hours before the booking start time, a guest may cancel a booking within 24 hours of the booking’s confirmation without further obligation. If a booking is made in this 48 hour timeframe, or the cancellation is made more than 24 hours after it has been confirmed by the host, then the following cancellation and refund rules apply to guests. Likewise, the host will be entitled to a portion of their payout depending on what policy they have selected and when the cancellation occurs.